Physiotherapy is usually the first port of call after a workplace injury, focusing on assessment, hands-on treatment, pain management, and early movement. Exercise physiology takes over once you're ready to load and rebuild, using structured exercise to restore strength, fitness, and the specific physical demands of your role. Many of our clients see both clinicians during the same claim, with treatment transitioned as recovery progresses.

To get the most from your first visit, bring your claim number, your insurer and case manager's contact details, your current Certificate of Capacity, any imaging or specialist reports you have and a list of medications. If you can, wear loose clothing that lets us assess and treat the injured area comfortably.

Every claim is different, which is why we plan in short, reviewable blocks rather than long open-ended programs. Most insurers approve treatment in cycles of around eight sessions, then we submit a progress report and request further sessions if they're clinically needed. Simple soft-tissue injuries may resolve in a handful of visits, while more complex shoulder, back, or post-surgical cases often require structured rehab over several months.

Under the NSW Workers Compensation scheme, you have the right to choose your treating allied health provider, and you can change providers if you're not happy with your care. Many of our clients find n1 physio after starting their rehab elsewhere, and we're happy to coordinate the transfer with your case manager and GP.

Once your claim is accepted, your treating insurer (such as icare NSW or a self-insured employer) covers the cost of approved physiotherapy, exercise physiology, and massage therapy sessions. We invoice the insurer directly under SIRA fee guidelines, so there are no out-of-pocket costs for you. If your claim is still pending, we'll talk you through the options before booking.

You don't need a traditional referral to book in, but you'll need an open Workers Compensation claim before treatment can be billed to your insurer. To get started, your GP will issue a Certificate of Capacity, your employer will lodge the claim, and the insurer will provide a claim number. Bring those details to your first appointment and our team will take care of the rest.