Yes, we are proud to support our veteran community. If you are a DVA Gold or White card holder, you will need a valid D904 referral from your GP. Once this is in place, we can provide physiotherapy services with no out-of-pocket gap, as we bill DVA directly for your care.

To perform an accurate movement assessment, we need to see how your joints and muscles are interacting. We recommend wearing athletic attire, such as gym shorts and a singlet or t-shirt. If you are coming for a running-related injury, bringing your current running shoes is also highly beneficial for our gait and footwear analysis.

Yes, there is parking available directly outside both our clinics. We recommend arriving 5–10 minutes early for your first session to complete any necessary intake paperwork and familiarise yourself with the facility.

We believe that clarity is key to consistency. Rather than handing you a vague, hand-drawn sheet, we use a digital exercise platform. You will receive high-quality video demonstrations and specific dosage instructions (sets, reps, and tempo) directly to your smartphone, allowing you to track your progress and maintain perfect form between clinic visits.

If you have a Chronic Disease Management (CDM) plan from your GP, you are eligible for a Medicare rebate on up to five sessions per calendar year. Please note that we are not a bulk-billing clinic; you will pay the full consultation fee upfront, and we will then process the Medicare rebate back into your nominated bank account on the spot via our HICAPS terminal.

Your initial consultation is longer because it requires a rigorous data collection process, including history-taking and baseline testing. Standard follow-up sessions focus on executing your treatment plan, adjusting loads, and progressing your exercises based on how your body has responded to the previous interventions.

We accept both Workers' Compensation and CTP (Compulsory Third Party) claims. To ensure a smooth process, please bring your claim number, your case manager's contact details, and a valid GP referral to your initial session. We work closely with insurers to provide the necessary reporting and progress updates required for your ongoing claim and return-to-work programme.

We often recommend remedial massage as a complementary service to physiotherapy. While our physios focus on biomechanics and function, our remedial massage treatments target soft tissue tension, circulation, and recovery, helping you manage muscle soreness and stress while undergoing rehabilitation.

Our physiotherapists are trained to perform comprehensive clinical examinations that determine the nature of your injury. If our assessment suggests that imaging is necessary to guide your treatment, we can refer you for the appropriate scans or coordinate with your GP. Often, clinical data is more valuable for day-to-day rehab than an isolated image.